Report abuse

RUNKS is a competitive, social app. That only works if people are safe here.

If you see something that breaks our rules, tell us. We read every report.

What to report

• Harassment, bullying, threats or intimidation
• Hateful, violent, sexual or otherwise offensive content
• Someone impersonating you or another person
• Someone sharing private information without permission
• Cheating — fabricated activities, manipulated results, bots or modified devices
• Spam, scams or fraud
• Any content or behaviour that breaks our Terms of Service

If someone is in immediate danger, contact your local emergency services first. We cannot provide emergency assistance.

How to report

Email abuse@runks.app

Please include:

• What you are reporting — the post, comment, activity, result or user
• Who is involved — their display name in RUNKS
• When it happened
• Why you believe it breaks the rules
• A screenshot, if you have one

If you are reporting from inside the app, tell us the screen where you saw it. You do not need to give a long explanation — a few lines is enough.

What happens next

Depending on what we find, we may:

• remove the content
• correct, void or exclude a manipulated activity or result
• warn the user
• restrict their access to features
• suspend or permanently close their account
• report the matter to law enforcement, where the law requires it or where someone's safety is at risk

We will tell you the outcome. We will not share private details about another user's account with you.

We also act without waiting for reports. We monitor the Service for behaviour that breaks our Terms or the law — including fraud, manipulation of results and harmful conduct — and we restrict users who engage in it.

Blocking someone

You do not have to wait for us. You can block any user directly. A blocked user cannot interact with you, see your activity in social features, or contact you through RUNKS.

Blocking is private — the other person is not told.

Note during private beta: in-app blocking and in-app reporting are still being built. Until they are live, email abuse@runks.app and we will block the user on your behalf and act on your report. The timescales above apply either way.

Reporting in bad faith

Deliberately false or malicious reports are themselves a breach of our Terms of Service and may result in action against your own account.

Something else

RUNKS LIMITED Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong SAR Company number: 80755655