Delete your RUNKS data
Last updated: 9 August 2026
What you can ask for
You can ask us to do any of these, at any time, free of charge:
- Delete your whole account — your profile, your runs, your race results, your RUNK Index history, your posts and comments, and everything imported from a connected watch.
- Delete only your watch data — remove everything imported from Garmin, and keep your RUNKS account.
- Disconnect a watch — stop future imports without deleting what is already there.
- Delete specific data — for example your location history, or a particular activity.
You do not have to explain why.
How to make a request
Email privacy@runks.app with the subject line "Delete my RUNKS data".
Tell us:
- The email address on your RUNKS account
- Which of the four options above you want
- If it is about a watch: which one
Please send it from the email address registered to your account — that is how we confirm the request is really from you. If you cannot, we will ask you a small number of questions to verify your identity before we act. We only use what you send us to process the request.
How long it takes
We acknowledge every request within 2 working days.
| What you asked for | How long we take |
|---|---|
| Disconnect a watch | Immediately — future imports stop as soon as we process it |
| Delete data imported from a watch | Within 24 hours of you disconnecting |
| Get a copy of your data, or correct it | Within 10 days (15 days if we need a service provider's help) |
| Withdraw consent, object, or restrict processing | Within 15 days (20 days if we need a service provider's help) |
| Delete your account and all personal data | Within 20 days (30 days if we need a service provider's help) |
If a request is unusually complex, we may extend these once. If we do, we will tell you before the original deadline passes, explain why, and give you a new date. An extension will never be longer than the original period.
We will confirm when the work is done.
Deleting your watch data specifically
Garmin. You can disconnect RUNKS in the RUNKS app or in your Garmin Connect account settings. Disconnecting stops future imports, and we delete the data we already imported within 24 hours.
Garmin holds its own separate copy of your data as an independent controller — deleting it from RUNKS does not delete it from Garmin. For that, see Garmin's privacy notice.
COROS and Suunto. These connections are not available yet. When they are, the same 24-hour rule will apply, and we will update this page with the details.
What happens to your data when we delete it
- Your account, profile, activities, results, RUNK Index history, posts and comments are permanently deleted from our systems.
- Data imported from a watch is deleted or irreversibly de-identified.
- Deleted data may remain in encrypted backups for up to 30 days, after which it is permanently gone. Backups are not accessed for any purpose other than disaster recovery.
- Content you shared with other users — a comment on someone else's post, for example — may remain visible with your name removed, unless you ask us to remove it specifically.
What we may keep, and why
We keep only what we have to:
- A minimal record that you made a deletion request and that we completed it — so we can prove we honoured it
- Information we are required by law to retain, for as long as the law requires
- Limited information needed to prevent fraud or abuse, or to deal with an ongoing dispute
We keep nothing else, we minimise or anonymise wherever we can, and we do not use retained records for any other purpose.
Right now: deletion is by email
RUNKS is in private beta, and account deletion from inside the app is not working yet. The button exists but it does not delete your data — we are fixing this.
Until it is fixed, email privacy@runks.app and we will delete your account manually. This is not a slower or lesser route: your request is handled with the same commitments and the same timescales set out above.
We will update this page as soon as one-tap deletion is live in the app.
If you are not satisfied
Contact us first at privacy@runks.app and we will try to resolve it.
You also have the right to complain to a data protection authority. If you are in the EEA or the UK, that is the supervisory authority in your country. If you are in Vietnam, that is the data protection authority under the Ministry of Public Security.
Related
RUNKS LIMITED Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong SAR Company number: 80755655 privacy@runks.app